Información del autor
Autor Agudelo-Cardona, Juan Felipe |
Documentos disponibles escritos por este autor (1)
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texto impreso
Mosquera-González, Davinson ; Patiño-Toro, Orfa Nidia ; Sánchez-Díez, Daniel Mauricio ; Agudelo-Cardona, Juan Felipe ; Ospina-Mazo, Diana Marcela ; Bermúdez-Bedoya, Juan Felipe | Instituto Tecnológico Metropolitano - ITM | 2019-01-30The objective of this quantitative study is to measure the factors associated with service quality at fitness centers based on the SERVQUAL model. For that purpose, this work proposes a structural model that considers the 5 dimensions in the SER[...]